PORTMEIRION VILLAGE AND THE CORONAFIRUS CRISIS
Portmeirion village is closed until 3rd July. We will review all statutory regulations and guidelines and revise this date, if necessary, whenever the situation changes.
We are taking new accommodation bookings from 4th July onwards. Our accommodation office in unmanned at present and we are unable to take phone calls, however our e-mail service is up and running. Please feel free to send any queries to email@example.com or book on-line.
If you have an existing reservation for accommodation between now and July 3rd (in the Hotel Portmeirion, Castell Deudraeth or Portmeirion self-catering cottages) and have prepaid in full or paid a deposit, we will be glad to arrange another date for you at no extra cost at any time during this year or next (excluding 24,25,26 December and 30,31 December). Please contact us at firstname.lastname@example.org so that we can arrange an alternative date for you.
If you do not wish to arrange an alternative date, we will refund your prepayment in full. For a deposit or prepayment refund please e-mail email@example.com stating your booking reference, the name on the booking, and the arrival date. You can rest assured that bookings made for periods when we are closed will either be rolled forward to another suitable date or cancelled with a full refund of all prepayments.
We are aware that repayments can take some time to reach your account after we have processed them. We use WorldPay to process refunds. They advise that repayments can take up to 7 days, which is standard for most merchants.
If your booking was made with a third party website such as Booking.com, Expedia, Netaffinity, or Travelzoo you will need to contact the third party to discuss your booking as we do not have access to amend bookings made through third party websites.
Gift Vouchers. If you have gift vouchers that are due to expire within the next six months, we will gladly re-issue replacements valid for 12 months from 1st July 2020. Please return by post any existing vouchers, together with your full details, to: Portmeirion Gift Vouchers, Accounts Office, Portmeirion, Minffordd, Penrhyndeudraeth, Gwynedd LL48 6ER. We will post new vouchers to you.
If you hold a Portmeirion annual pass, please note that we will extend the expiry date by the length of the period that the village is closed. This will be done automatically; you do not need to take any action.
We would like to thank you for your understanding and support during this worrying time.